Privacy policy

Last Updated: 2025-6-6

At WakuWakuChat, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains what data we collect, how we use it, and your rights related to your information.

1. Information We Collect

We may collect the following information from you:

Account Information: When you sign up, we collect your name, email address, and any profile details you submit.
Messages & Content: We store your chat history to support moderation and your user experience.
Technical Data: Including browser type, IP address, device type, and usage data through cookies and analytics tools.
Payment Information: Payment details are securely handled by our third-party processor (e.g., Stripe). We do not store full credit card numbers.

2. Analytics

We use Google Analytics to understand how users interact with our site. This helps us improve usability and performance.

Google may collect cookies and usage data as described in their own Privacy Policy. You can opt out of Google Analytics via this browser tool.

3. Advertising & Retargeting

We may use third-party platforms for advertising and retargeting, including:

Google Ads
Microsoft Advertising
Meta (Facebook/Instagram)
X (formerly Twitter)

These platforms may use cookies and tracking pixels to deliver more relevant ads based on your visits to WakuWakuChat and other sites.

You can manage your preferences or opt out via:

4. How We Use Your Information

We use your data to:

Provide and improve WakuWakuChat
Personalize your experience
Enable messaging and profile interaction
Detect and prevent fraud or misuse
Show you relevant ads (where applicable)
Contact you with service updates or community notifications

We do not sell or rent your personal data.

5. Data Storage & Security

We take reasonable steps to protect your information from unauthorized access. Your data is stored securely and access is limited to necessary team members only.

We may retain data as long as needed to fulfill the purposes above or as required by law.

6. International Users

If you are located outside of Japan, please note that your data will be processed in accordance with this policy and may be transferred to servers located in Japan or other countries where we or our service providers operate.

7. Your Rights

Depending on your location, you may have the right to:

Access the personal data we hold about you
Request deletion of your account and data
Object to or restrict certain processing
Opt out of marketing communications

To make a request, please contact us at: info@wakuwakuchat.jp

8. Changes to This Policy

We may update this Privacy Policy from time to time. We’ll post the revised version here and update the “Last Updated” date.

9. Contact Us

If you have any questions about this policy or how your data is used, please reach out to us at:

Email: info@wakuwakuchat.jp